Refund and Return Policy

Our products are digital and are delivered right after payment, so refunds are the exception, not the rule. This page explains when a refund is possible, when it is not, and how to ask for one.

Not refundable once delivered

• One-time activation codes (gift cards, game and software keys, platform credit): once the code is shown to you it cannot be refunded, because we cannot be sure it has not been used or copied.
• Game top-ups and account credit (gems, coins, in-game packs): once the top-up is applied to your account it cannot be reversed.
• Digital files (templates, designs, software, plugins): once you have downloaded or opened the file it cannot be refunded for a change of mind or because you no longer need it.
• Subscriptions once activated.

Exceptional cases we review

We review your request and refund or replace the product in these cases, provided you give clear proof:

• An invalid or already used code, with a screenshot of the platform’s error message when you entered it.
• A different product from the one ordered, or one that does not match the description (value, region or platform).
• No delivery within the time stated on the product page.
• A duplicate payment for the same order caused by a technical error.
• A technical failure on our side that stopped you from getting the product.

Refunds are not given for: choosing the wrong region or platform when it was clear in the description, entering a wrong player ID, buying by mistake, a change of mind, or a product that does not work on your device when the description did not say so.

How to ask

1. Open My account → My orders and choose the order.
2. Press “Report a problem”, pick the reason, describe it and attach the screenshot.
3. We usually review within one to three working days and tell you the result by email and in your account.

Send your request within 7 days of delivery. Late requests may be declined because codes can expire or be used.

How refunds are paid

• The money goes back to your wallet balance on the site immediately when approved, and you can use it on any order.
• If you paid by card or PayPal and ask for the money back on the same method, we do that through the provider and it may take several working days.
• For crypto payments the refund is usually given as wallet balance, because network transactions cannot be reversed.

Right of withdrawal for buyers in the EU

For digital content we start delivery right after payment. By agreeing to this when you place the order, and by acknowledging that you lose the right of withdrawal once delivery begins, the 14-day right of withdrawal does not apply to digital content whose delivery has started. Your rights in the exceptional cases above remain.

Orders held for review

We may hold the delivery of an order for minutes or hours to check it, to protect you and us from fraud. If it is not approved, you get a full refund.

When you contact us about an order, please include the order number.